Release Early, Release Often

As a software developer, I have repeatedly heard the phrase release early, release often.  But in the back of my mind, I have always wondered how companies handle customers when they release buggy software.   Well, the other day I finally got my answer and found it quite amusing.

After downgrading a failed major upgrade on software that we use, I called technical support to see if we could come up with a resolution.  As I was put on hold on the technical support line, the automated voice said: “Due to the excitement of release 11 (ahem..bugs), we are experiencing higher than usual call volumes.”  Brilliant, I though.  I am going to have to keep that one.

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Eliot is a software developer by trade and a entrepreneur by spirit. He has built web software for the likes of YMCA, UPS, FedEx, Ford and Harcourt, and helped launch mobile apps like Coupon Policy, TourWrist, and Pocket Legal.

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