Release Early, Release Often
No commentsAs a software developer, I have repeatedly heard the phrase release early, release often. But in the back of my mind, I have always wondered how companies handle customers when they release buggy software. Well, the other day I finally got my answer and found it quite amusing.
After downgrading a failed major upgrade on software that we use, I called technical support to see if we could come up with a resolution. As I was put on hold on the technical support line, the automated voice said: “Due to the excitement of release 11 (ahem..bugs), we are experiencing higher than usual call volumes.” Brilliant, I though. I am going to have to keep that one.
Friday, December 4th, 2009 at 3:55 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.